FAQs

Frequently Asked Questions

What is IverraEco?

IverraEco is a Canadian sustainable fashion brand offering eco-friendly custom tote bags and t-shirts made with 100% Organic Cotton and environmentally conscious materials. Our mission is to make sustainable living stylish and accessible with our motto, “Style That Sustains.”

What materials are used in your products?

Our tote bags and t-shirts are made from eco-friendly materials like 100% recycled cotton, organic cotton, or recycled polyester. We partner with tested, trusted and registered source to ensure high-quality, sustainable production that minimizes environmental impact. For information on any specific product, please check product description.

How do I care for my Eco-Friendly products?

Use Cold Water
- Wash your t-shirts and tote bags in cold water to prevent shrinking and color fading.
- Saves energy and is gentler on natural fibers.

Use Mild, Eco-Friendly Detergents
- Use biodegradable, non-toxic detergents that are free from bleach, phosphates, and synthetic fragrances.
- Avoid fabric softeners, which can coat organic fibers and reduce breathability.

Gentle Wash Cycle
- Use a gentle or delicate wash cycle to avoid agitation damage, especially for tote bags and printed items.

Wash Inside Out
- Turn T-shirts inside out to protect prints and preserve color.

Air Dry
- Avoid dryers. Instead, air-dry flat or hang in shade to prevent sun damage or shrinking, and to maintain their quality and reduce energy use.
- Tote bags can be reshaped while damp and laid flat.

Avoid Over-Washing
- Wash only when necessary. Spot-clean tote bags or air them out between uses.


Where do you ship, and how much does it cost?

We ship across Canada and USA. Shipping costs is fixed based on order total. Flat CA$5.99 and US$3.99 for orders below $55.99. Enjoy free shipping on orders over $55.99.

How long does shipping take?

Orders are processed within 2–5 business days by our partner. Standard shipping within Canada typically takes 5–10 business days. You’ll receive a tracking number once your order ships.

What is your return policy?

We accepts returns for damaged/defective items or wrong orders within 21 days. Since items are custom-printed, we can’t accept returns for other reasons, to avoid waste.
Contact us at return@iverraeco.com to start a return. Note: As a sustainable brand, we encourage mindful purchasing to reduce waste.

Are your products customizable?

Currently, we offer a curated selection of eco-friendly designs, including custom arts.
In addition, if you would like a custom print on your multiple products, please reach out to us at letstalk@iverraeco.com with the information and a picture that you want on your products. We will try our best to make it possible for you at no additional cost.

How does Iverra Eco support sustainability?

We use eco-friendly materials, partner with ethical suppliers, and prioritize low-waste production.

How can I contact you?

Reach out at letstalk@iverraeco.com or message us on Instagram (@IverraEco). We’re here to help with any questions or feedback!

Do you offer discounts?

Yes! Sign up and get 10% off on your first order of $59.99 and above, use code ECONEW at checkout. This coupon can be used on discounted items.
Keep an eye on our website and social media handles for upcoming discounts.